![]() You do not have to use the same shipping method to return the items to us, specially if it was an express one. You are also responsible for the shipping cost incurred in sending the product(s) back to us. Please email request for a RMA# before shipping back. If you simply did not liked it, or for any other reason, you can return it. We will not refund shipping and handling costs. There will be a 20% restocking fee on returned products. Within 30 days from order date, you may return any of the items you purchased from our website for a refund. ![]() If you are not sure, please send us a email for assistance before placing the order. Please check the product description, make sure the merchandise is what you want and it will work with your project. All products are sold as "Brand New" in its original package. If in doubt, we recommend you to order a sample before committing to a bigger order. All these factors are beyond our control. What you see on your screen might not be exactly what you will get, this is mostly due to several factors, among others: lighting when the picture was taken, lighting in your own monitor, but mostly changes in the glazes used between batches. Color variations are to be expected from batch to batch with Talavera. **Please open box(s) immediately after arrival and report any damages within 5 days of delivery.Īll of our tiles at Estancia Tiles have a heavily hand-made process involved as such, imperfections are expected (these are not defects) as this is expected with Talavera tiles and trims. If you have instructions for delivery, please contact the carrier to provide these as we have no way to notify the carrier of delivery instructions. Tracking information will be sent once the package is processed, expect this notification.We do not guarantee shipping times as these are estimated by the carriers and delays are to be expected at busy times. We only ship Monday through Friday, no weekends. Shipping is by USPS Parcel Mail, US Priority mail, or FedEx Ground Service, expect it within 3-6 Days after shipping. We estimate your order will be processed and shipped within 2-3 business days after order is placed. If you need expedited shipping please call us or email us for the additional charges. Please email us so we can check for better rates before you complete the purchase. If you are purchasing a large quantity of tiles, the checkout cart sometimes shows a higher amount for shipping cost based on weight. Please calculate your approximate delivery by adding the processing time of 2 business days for your order + shipping time for your location. These are not guaranteed.Total shipping time is a combination of processing time (2 business days) + shipping time. Delivery times are only estimates at checkout. We ship via USPS parcel, Priority mail or Fedex ground only. Use this rough estimate to compute how many you need for your project. Using a grout line 1/4" thick, nine of these pieces will cover approximately 11"x11", which gives each one an approximate 13.5 square inches surface coverage. If you are really concerned about color variation, we recommend you order 1 or 2 for examples before ordering a larger quantity. Color changes are particularly notorious from lot to lot, because of the natural variations in glaze and the mixtures used in their creation. Color variations are to be expected from batch to batch. Talavera tiles have a heavily hand-made process involved as such, imperfections are expected. So before ordering the full order make sure we have all of them in the same lot. ![]() This is mostly due to variations in glaze colors and the production nature of them, specially because they are handmade tiles. There is no guarantee that tiles ordered as add-ons will match those from previous orders. You can order this tile by any quantity, either a sample or for a full project.There may be variations in size and color based on lot. Use this rough estimate to compute how many you need for your project.This tile delivers the old-world handcrafted decorative stunning design present on Mexican tiles. Using a grout line 1/4 thick, nine of these pieces will cover approximately 11"x11", which gives each one an approximate 13.5 square inches surface coverage. This Talavera tile is part of our lantern tile collection. ![]()
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